Chicago, Illinois – (The Hosting News) – March 16, 2007 – Provider of outsourced, transparent customer support solutions, SupportPRO, has introduced its open source helpdesk application, SupportDesk 3.0, designed to provide customer inquiry management for web hosting and other online businesses.

The software allows customer support professionals in a range of online service industries to manage large volumes of support tickets in a short period of time, due to its intuitive and fast-loading interface.

Aji Abraham, CEO of SupportPRO remarked, “SupportPRO SupportDesk was developed with the insight we have gained by providing outsourced transparent technical support to web hosting and Internet Service Providers for the past four years. Ultimately, we know what works and what does not, and this software is quite reflective of that.”

SupportPRO SupportDesk 3.0 features an AJAX-powered interface, improved security tools, Message Rules, POP3 support and bolstered Spam Filters. It also includes an Application Programming Interface (API) to interface with existing support and customer management systems, and a Mass User Import tool so organizations can migrate from other solutions.

New users may try the software, unrestricted, for two months free of charge. Paid licenses are available at the one-time cost of $99.95, and existing SupportPRO SupportDesk 2.0 users will be able to upgrade free of charge.

SupportPRO SupportDesk is an integrated helpdesk system for managing customer inquiries in a web hosting or online service business environment. The software features an array of tools clustered around the ticket management system, including a knowledgebase, reminder system, and integrated emailing.

In business since 2003, SupportPRO is a leading provider of outsourced, transparent customer support services for web hosting and Internet Service Providers. The company responds to support inquiries 24 hours a day, 7 days a week on behalf of its clients, and employs RHCE and MCSE Certified Engineers.

To learn more about SupportPRO SupportDesk 3.0, please visit: www.supportpro.net.

For more information about SupportPRO, please visit: www.supportpro.com.

Tags: Application, Helpdesk, Hosting, SupportPRO, Unveiled, web

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