Palo Alto, California - (Website Hosting Directory) - February 27, 2007 - Healthcare technology company, The TriZetto Group Inc., has reported tripled efficiency, from its hosting services, through its data centers, with the help of Tidal’s job scheduler software, Tidal Enterprise Scheduler.
The software has also helped TriZetto improve customer satisfaction rates through the rapid, accurate, and frequent delivery of information. Tidal Software, a leading provider of application scheduling and performance management software, today announced that
Cyd Means, Director of Computer Operations for TriZetto remarked, ”After deploying Tidal’s software, we were able to reduce lag times between jobs, as well as manual intervention and errors. Today, we have tripled the volume of our production. Tidal plays a valuable role in our operations and in helping us to achieve a high level of customer service, our top priority.”
TriZetto’s Hosting Services team supports three data centers serving customers across the United States, running heterogeneous systems and hosting TriZetto’s applications for more than 75 health insurance payers. TriZetto hosts and provides full-spectrum application management services to healthcare payers to support their day-to-day operations, such as claim processing, enrollment and billing, medical management, customer service, EDI and Web transactions. Using Tidal software, TriZetto can create a customized job schedule for each customer, and can easily and automatically exchange secure data files with customers for streamlined operations.
Mark Davis, Manager of Scheduling for TriZetto remarked, “Customers entrust us with their mission-critical IT operations. Tidal is easy to use. It enables us to respond to customer processing and reporting needs quickly and provide a frequent, detailed status, all of which can help bolster the customer experience. From the CIO to the operators, Tidal provided support and cooperation for the implementation, and it paid off for everyone, including our customers.”
Mr. Means continued, “One impressive result is that we have virtually eliminated scheduling errors, and we’ve also achieved a 99.9 percent success rate for error tracking and resolution. Tidal’s job scheduler helps us to quickly identify and turn around these issues, an important capability.”
Rod Butters, Senior Vice President of Marketing at Tidal added, “TriZetto demonstrates exactly how data centers can deploy an enterprise job scheduler to simplify IT operations, and create positive results for the business. We were able to provide a simple, powerful solution to a challenging problem, and we are proud to be a part of their team.”
TriZetto touches nearly half of the insured U.S. population through the premier information technology solutions it provides to health plans and benefits administrators. TriZetto’s healthcare payer-focused offerings include enterprise and component software, hosting and business process outsourcing services, and consulting. TriZetto will also offer Tidal’s Enterprise Scheduler to its software license customers through the Tidal Reseller Partnership program. TriZetto will resell Tidal products within North America.
Tidal Software is a leading provider of advanced application scheduling and performance management software that radically simplify IT operations by automating performance and process management. Tidal provides a unique comprehensive management solution that enables IT organizations to maximize the automation, visibility, and control they have in the operation of their systems, ultimately making applications such as SAP, PeopleSoft, and Oracle E-business Suite, as well as composite solutions consisting of packaged applications and custom SOA-based components more efficient, productive, reliable, and secure, enabling them to return greater business value. Tidal has increased the efficiency of advanced datacenters for global enterprises such as General Mills, HP, Microsoft, T-Mobile, ING and Warner Brothers. The privately held company is venture-funded by JPMorgan Partners, Kleiner Perkins Caufield and Byers, Novus Ventures and VantagePoint Venture Partners.
For more information about Tidal Software, please visit: www.tidalsoftware.com.
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