Covad Awarded for Operations
San Jose, California – (The Hosting News) – March 23, 2007 – Web host and national provider of integrated voice and data communications firm, Covad Communications Group, Inc., is the recipient of a “Customer First” award from Internet clearinghouse services firm, NeuStar, Inc.
The “Customer First” Award recognizes NeuStar customers who have focused on, and successfully packaged and delivered telecommunication and IP services utilizing NeuStar services – services that in turn enable their customers to succeed.
John Malone, Senior Vice President of Sales and Business Development at NeuStar remarked, “Covad is being recognized this year for putting its customers first and continuing to automate its provisioning and ordering functionality. As a valued partner, we applaud Covad’s focus on achieving technical excellence and its vision in creating an excellent customer experience.”
Brett Flinchum, Senior Vice President of Customer Operations for Covad added, “Customers choose Covad because we are increasingly easy to do business with compared to other providers. We are honored to be recognized by NeuStar for the advancements we have made in improving our provisioning and ordering processes and we look forward to continuing to delight our customers.”
As one of NeuStar’s first customers, Covad has continued to leverage this partnership to enhance the customer experience, automating its systems to scale with growing demand. The company now has one of the most advanced ordering, provisioning and trouble ticketing processes in the telecommunications industry. Covad is able to communicate seamlessly across its supply chain and ensure speedy customer installations and rapid responses to customer issues.
A nationwide provider of integrated voice and data communications, Covad offers DSL, Voice Over IP, T1, web hosting, managed security, IP and dial-up, wireless broadband, and bundled voice and data services directly through Covad’s network and through Internet Service Providers, value-added resellers, telecommunications carriers and affinity groups to small and medium-sized businesses and home users. According to the company, as the first company to commercially deploy DSL in the United States, Covad has spent hundreds of millions of dollars building a network that passes more than 57 million homes and businesses in 44 states – the largest nationwide footprint of any DSL company. Covad broadband services are currently available across the nation in 235 Metropolitan Statistical Areas (MSAs) which represent over 50 percent of all US homes and businesses. Corporate headquarters is located at 110 Rio Robles, San Jose, California 95134. Telephone: 1-888-GO-COVAD.
For more information about Covad, please visit: www.covad.com.